Level III – Mental Health Services for our Community of Care

These tertiary level interventions offer trauma informed support opportunities that provide accessible mental health expertise and support for community members in need.


I. Strategic messaging: promote awareness of mental health services at ISU.

  • Use multiple methods to disseminate information and identify talking points for consistent messaging
    • Location and Cost (FREE)
    • Steps to connect to Student Health and Wellness resources
    • Accessible with no wait
    • High utilization
    • Consultation options

II. Establish connections with community partners involved with direct support to students.

  • Identify typical referral pathways and provide support to them including those departments with high utilization of services.

III. Utilize Mental Health Task Force for messaging

  • Identify ways to disseminate info through existing channels

IV. Utilize Student Involvement in messaging

  • Partner with undergraduate and graduate student government in messaging plans
  • Other student groups

V. Assess impact of services and continued need.

  • Multidimensional view of outcomes including student views, standardized assessments and academic outcomes (i.e. retention and persistence).
  • Needs assessment surveys to determine predictors of help-seeking and reach to student populations on a local campus level.

Skill Development

I. Offer onsite and accessible mental health support to the campus community to meet acute needs and provide ongoing support to all members of the community.


  • Offer on campus Mental health specialty services designed to meet needs of college students
  • Stepped Care model offering tailored treatment options
  • Offer Low intensity to high intensity depending on needs to maximize efficiency and meeting continuum of needs with significant anticipated demand.
  • Utilize telehealth modalities to promote increased access and promote campus safety and health
  • Psychiatric Care
    • Accessible services with clear referral/coordination pathways between healthcare providers.


  • Identify mental health services available to faculty/staff and their families
  • Promote access by location, time, modality to effectively meet needs. (i.e. on-campus services dedicated to faculty/staff) available at EFR Employee & Family Resources


I. Accessible Resources on Mental health topics that emphasizes content and multiple ways of presenting information.

  • Webpages, social media, and YouTube options above
  • How to access services
  • Crisis information
  • After hours contact information
  • Focus on more intentional topics that are at-risk including depression, anxiety, life stressors including financial, domestic violence, substance abuse
  • Identify resources for specific populations with an emphasis on representation. For example, resources for students of color created by professionals of color.

II. Free mental health focused resources for all students, faculty, staff